A)solution based on text mining/ml for making call centers more efficient has been implemented across dell india contact centers . for this project i received a gold award from jagadish bangalore (vp of dell india client support) b)machine learning solutions have been deployed in dell product repair depot worldwide c)a solution based on "topic model" for creating a more effective and informed sales account plan d)solution for identifying server workloads my work has resulted in 29 filed patents( 14 granted). web analytics: dell wide online projects like polaris (dell.com redesign) and social authentication (dell.com). i have lead the online analytics team for dell financial services.